HerbalGenX

How long has the company been in business?

HerbalGenX and Life Force Distribution, LLC have partnered to provide North America with the highest quality herbal dietary supplements and help eliminate human suffering. Planet Herbs, Inc. dba HerbalGenX was established in 2007 with the mission of sharing a recipe rooted in Traditional Asian wisdom that is known to have wellness qualities.

Life Force Distribution, LLC is based in Temecula, CA and is the exclusive distributor in North America and Mexico of HerbalGenX products.

What is a dietary supplement?

According to the Dietary Supplement Health and Education Act of 1994, a dietary supplement is a product that contains substances like vitamins, minerals, foods, botanicals, amino acids and is intended to supplement the usual intake of these substances. Dietary supplements are found in pill, tablet, capsule, powder or liquid form and are meant to be taken by mouth.

How many products does HerbalGenX offer?

Currently HerbalGenX offers five products for sale in North America,ImmuneChi (formerly known as HerbimuneX), a natural immune booster, and Crave Not (formerly known as Dextima), relief of toxins and nicotine cravings, and Ling Zhi (Red), especially used for boosting and balancing the immune system..

Where can I purchase these products?

These products are currently available for sale on www.herbalgenx.com or by calling 888.711-7785. HerbalGenX products are also available through independent distributors throughout Canada and the United States.

Are HerbalGenX products safe?

HerbalGenX products, ImmuneChi (formerly known as HerbimuneX), Crave Not (formerly known as Dextima), and Ling Zhi (Red) are dietary supplements. We work with our suppliers to ensure that our products meet the safety expectations of our customers. Our herbal products are manufactured by Current Good Manufacturing Practice (cGMP) certified manufacturer. It is always recommended that you consult with your physician before altering your medical regimen.

Why are HerbalGenX products superior to other herbal products?

Not all herbs are created equal. There are thousands of herbal products on the market today, however the power of HerbalGenX products lies in the quality of their ingredients and the combination of products to provide the greatest benefits.

What is ImmuneChi (formerly known as HerbimuneX)?

ImmuneChi (formerly known as HerbimuneX) is a natural immune booster designed to restore and boost your immune system.

How does ImmuneChi (formerly known as HerbimuneX) work?

Your stress level, your life style, and old age can all contribute to the deterioration and demise of your immune system. ImmuneChi (formerly known as HerbimuneX) is a natural product that consists of well-known ingredients for rejuvenation and promotion of a healthy immune system.

Who can take ImmuneChi (formerly known as HerbimuneX)?

Our herbs are recommended for mostly adult people as a means to promote better health and wellbeing. However, we do recommend the following precautions:

• Pregnant women should consult with their physician before using this product.
• All of our herbs are intended for adults, and are not recommended for children under the age of 12. Children under 12 must consult with their physician for proper usage. Keep out of reach of children.
• People with food allergies, sensitivities, or digestive problems should be cautious when taking dietary supplements. Carefully review the ingredients on the label for potential allergic reactions and consult with your physician.
• If you are currently taking any prescription medication, please consult with your physician before taking this product to ensure there are no contraindications (we cannot advise on contraindications with medicine you may be taking).
• If you have a serious medical condition, please consult with your physician.

What is the initial ImmuneChi (formerly known as HerbimuneX) dosage and what is the dosage for maintenance?

1. For ImmuneChi: Take 3 capsules daily
2. For HerbimuneX, follow instruction below:

For first time users and those whom need an immediate immune system boost to accommodate for their health status:

• 6 capsules per dosage at three times daily

For those who have used the above dosage recommendation for at least 30 days and/or those who want to maintain their immune system:

• 3 capsules per dosage at 3 times daily

What if Herbimunex does not agree with your system?

Try reducing the dosage to three capsules at 3 times daily. Some people might experience non-absorbance of Herbal products, discontinue usage if this occurs.

Can ImmuneChi (formerly known as HerbimuneX) help to alleviate the symptoms from menopause, such as hot flash, fatigue, etc..?

ImmuneChi (formerly known as HerbimuneX) is a natural product that consists of well-known ingredients for rejuvenation and promotion of a healthy immune system. Besides promoting a healthy immune system, ImmuneChi (formerly known as HerbimuneX) also benefits mental alertness and increase energy for daily activities.

Is ImmuneChi (formerly known as HerbimuneX) safe?

HerbalGenX products, ImmuneChi (formerly known as HerbimuneX), Crave Not (formerly known as Dextima), Ling Zhi (Red) are dietary supplements. We work with our suppliers to ensure that our products meet the safety expectations of our customers. Our herbal products are manufactured by Current Good Manufacturing Practice (cGMP) certified manufacturer. It is always recommended that you consult with your physician before altering your medical regimen.

Can we use both Crave Not (formerly known as Dextima) and ImmuneChi (formerly known as HerbimuneX) at the same time?

No. If you are taking ImmuneChi (formerly known as HerbimuneX) you do not need to take Crave Not (formerly known as Dextima). ImmuneChi (formerly known as HerbimuneX) contains 95% of the same ingredients used in Crave Not (formerly known as Dextima). While you are using ImmuneChi (formerly known as HerbimuneX) to boost your immune system, it also detoxifies your body to eliminate toxins and ease cravings.

Does Crave Not (formerly known as Dextima) work for people who want to quit smoking?

Crave Not (formerly known as Dextima) will help your body get rid of nicotine cravings.

Do you need to take the entire supply of Crave Not (formerly known as Dextima), even though the cravings start disappearing?

Normally the cravings will start disappearing after one week of using Crave Not (formerly known as Dextima). However, continue to finish your supply of at least one to two months.

Has Crave Not (formerly known as Dextima) been known to work for people with drinking problems?

Crave Not (formerly known as Dextima) users have reported wine tasting bad after taking our product, but we recommend that you consult with your doctor if this product is right for you.

How does Crave Not (formerly known as Dextima) work?

Crave Not (formerly known as Dextima) is one of the very few herbal products on the market today to counter the toxicity of substance and nicotine cravings. Crave Not (formerly known as Dextima) is also an effective and economic way to end substance abuse and nicotine cravings. Crave Not (formerly known as Dextima) can help your body get rid of the cravings in a matter of days.

What is the suggested dosage for Crave Not (formerly known as Dextima)?

1. For Crave Not: Take 2 capsules daily.
2. For Dextima: Follow instructions below.

Three capsules per dosage, three times daily during the first 30 days and two capsules per dosage, three times daily during the second 30 days (You will need 3 bottles for the first month and two bottles for the second month).

Is Crave Not (formerly known as Dextima) safe?

HerbalGenX products, ImmuneChi (formerly known as HerbimuneX), Crave Not (formerly known as Dextima), and Ling Zhi (Red) are dietary supplements and qualify as dietary supplement under FDA labeling.

Crave Not (formerly known as Dextima) is one of the very few herbal products on the market today to counter the cravings of toxins and nicotine cravings. Crave Not (formerly known as Dextima) can help your body get rid of the cravings in a matter of days.

Can the products be picked up from your office?

Yes. Products can be picked up from our main office in Fountain Valley, CA between 9AM and 6PM, Monday through Friday.

How do I return a product? Do I need an authorization code?

To ensure proper crediting of your account in an expedited manner, a return authorization code is required for all returned merchandise. It's easy to get one. Just call our Customer Service department at 1-714-962-0800. Include your return authorization number with the merchandise you are returning.

All returns should be sent to:
Planet Herbs, Inc. dba HerbalGenX
Returns Department
18445 Amistad Street
Fountain Valley CA, 92708

Returns without a valid return authorization are subject to a $10.00 processing fee.

What is your Refund Policy?

Refunds cheerfully provided on all used or unused bottles returned within 30 days by our customers. Returns are not applicable to bottles containing less than 50%. To all of our affiliates, a portion of the commission will be deducted for all returned items. Call or email for Return Authorization # before returning. A $10.00 processing fee will be applied to all returns sent without RMA #. Call Customer Service at 1-714-962-0800. Again, you must return your used and/or unused bottle to receive your credit. Please note shipping charges are not refundable.

How much does shipping cost?

Do I pay taxes on the products I buy?

For Internet and Phone Orders, a 8.75% sales tax is charged for California residents. (No sales tax outside of California).

Does HerbalGenX ship to Canada?

Yes, HerbalGenX does ship to Canada; however, payment must be made in US funds. Canadian customers are subject to GST and PST.

How do I pay? Is it secure?

We accept Visa, MasterCard, Discover, American Express as valid forms of payment and have been certified by VeriSign, the most trusted internet security solution on the web. If you wish to pay by check, money order, or cashiers check, you can call our number at 1-714-962-0800. We will employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques.

How do I contact Customer Service?

You can call our number (1-714-962-0800) available Monday-Friday, 9am-6pm Pacific Time or email Customer Service at customerservice@hbgenx.com.

How do I track my order?

Call Customer Service at 1-714-962-0800 or email Customer Service at customerservice@hbgenx.com.

I have previously ordered from HerbalGenX before but never via the website. Do I need to register in order to place an order via website?

You need to register/create an account the first time you place your order through the website even though you may have ordered via phone before. All information is completely confidential and is not shared, published, or released.

How long should it take to receive my order?

It takes approximately 3-5 business days after we have received your order for delivery.

What is HerbalGenX preferred method (courier) of shipment?

UPS Ground for most USA
U.S. Postal for Hawaii & Canada

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